Problems with Download / Installation?

Visit our Installation Guide for instructions on download and installation.


Monomy is not showing up in Kontakt?

More than likely you need to update Kontakt or Kontakt Player. Monomy requires Kontakt Player 6 or Kontakt 6.7.1. If you are using an outdated Kontakt, Monomy will not show up! Close Kontakt and launch Native Access. Click on Updates in the left hand column. If Kontakt needs to be updated please click on UPDATE next to it. After updating please re-launch Kontakt and Tympo should now be available!

Can't see your product in Native Access?

If you have recently upgraded or downloaded Native Access 2 you may find that you can no longer see your Teletone product. This is because you need to upgrade Native Access. To fix this simply open Native Access 2 click the pop-up window in the top right corner that says "Restart to install now". This will upgrade you to the latest Native Access.

Do you offer refunds?

No, we do not offer refunds due to the digital nature of our products. This is considered as normal in the industry of Kontakt Libraries, simply because of the fact that it is impossible to return a digital good. Please click here to read our Refund Policy.

You may find additional answers to your questions on our full FAQ page!

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